Welcome to our Help Page!
If you need assistance, have any questions, or face any issues with the app, feel free to reach out to us. We're here to help and ensure you have a smooth experience.
Contact Details
If you need any assistance or have a question, please reach out to us:
- Email Support: support@subbywork.com
- Phone Support: +44 20 8040 0135
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM
Frequently Asked Questions
Q: How do I create an account?
A: Visit the registration page and fill out your details. You'll receive a verification email before your account becomes active.
Q: How do I verify my email address?
A: After registering, check your inbox for a verification link. Click it to activate your account. If you don't receive it, check your spam folder or contact support.
Q: How do I reset my password?
A: In case you have forgotten your password, click “Forgot Password” on the login page and follow the instructions. You'll receive a secure link to reset your password. Otherwise, please log in and visit your profile page to update your login details securely.
Q: How do I update my profile?
A: You can log in and click “Edit” on your profile page to update your phone number, hometown, and up to three of your optional skills. If you need to change your name, email address, or category, please contact support@subbywork.com.
Q: Can I change my email address or trade category?
A: These fields cannot be changed through your profile. Please contact our support team if you need to update your email or trade category.
Q: How do I find jobs?
A: The job board displays listings automatically filtered by your trade category, selected skills (if applicable), and proximity to your registered location using a radius-based system, or locations with work-abroad options (if selected).
Q: How do I apply for a job?
A: Job applications are made by calling the number listed in the ad. Subby.Work does not handle applications, CVs, or messaging.
Q: Why can’t I find jobs in my area?
A: If no listings are shown, there may be no jobs currently available in your category or within the matching radius of your registered location. You can try adjusting your skill tags to better match your occupation in your Profile or check back later.
Q: Can I delete or deactivate my account?
A: Yes. Contact support@subbywork.com to request account deletion or data access under GDPR regulations.
Q: Is this a paid service?
A: No. Subby.Work does not charge subcontractors. There are no subscriptions or payments made on this site.
Q: How is my data protected?
A: We comply with the EU General Data Protection Regulation (GDPR). Please review our Data Protection Privacy Policy for full details.
Q: What’s the difference between SubbyWork.com and Subby.Work?
A: SubbyWork.com is for main contractors to post jobs. Subby.Work is for subcontractors to view those jobs and contact you directly.